Help - forgotten password or username

If you forget or lose your password, the system can automatically email you a new password.

From the home page, click the forgotten password link in the member login box

forgot password help

forgotten password

  • enter your username and email address into the boxes
  • click send new password
  • a new random password will be sent to your email address
  • use the new password to login then use the change password tool to change it

Note, if the username and email do not match, the system will not send out a new password. Usernames are CASE SENSITIVE, so make sure you enter your usename with the correct case.


forgotten username

if you forget your username, the system can send you an email reminder. Enter your email address, then click the send username button. The system will send out the username for the the matching email address.

If there is no username associated with the email address, the system will not be able to send out a reminder.



if you are unable to recover your username or password using these tools, then email for further help.